HOME
PRODUCTS
SUPPORT
UPDATES
DEMOS
ABOUT US
EMAIL

'Frequently Asked Questions'

  • Q1. I installed the new quarter update but LaserTag still tells me I'm in Demo mode, and 'Demo Sample' is printed across my tags. What should I do?


  • Q2. I installed the new quarter update but LaserTag still warns me that my current install is about to expire or has expired. What should I do?


  • Q3. LaserTag is printing Tray Tags in a Sack Tag format or vice versa. What should I do?


  • Q4. When entering tag data, LaserTag tells me that the destination Zip code I have entered cannot be found in the lookup Table. What should I do?


  • Q5. When I click 'Enter/Print Tags' at the Main Menu, the three tiered data screen is messed up; the three tiers appear to be over lapping. What can I do?


    • Q1. I installed the new quarter update but LaserTag still tells me I'm in Demo mode, and 'Demo Sample' is printed across my tags. What should I do?

    A new quarter update may be downloaded and installed as soon as you receive the email notice that it is available. If your current quarter install expires before you install the update, LaserTag will revert to Demo mode and print 'Demo Sample' across your tags. If this happens to you, merely go to the Subscriber Window under 'File' in the Main Menu and click 'OK' for the Window as displayed.

    Q2. I installed the new quarter update but LaserTag still warns me that my current install is about to expire.

    First, go to the Subscriber Window under 'File' at the Main Menu. The displayed 'Version' item will tell you the quarter for the version that is running in the form: yyyy/qq/no.(Year, quarter, and release No.) Presumably, this date will confirm that the new update in fact has not been installed. Chances are the update was not installed in your LaserTag folder. The default folder for LaserTag for Windows is 'LasertagW'; for the DOS version it is simply 'Lasertag'. There is a critical Window, early in the install procedure, that displays the path to the folder to which the update will be installed. If your Lasertag is not installed in the default folder just specified above, you must edit the displayed path so that the install will go to the correct place. Sometimes people have multiple installations of LaserTag on their computer and don't know it in which case they may not be running the software from where they think they are. If you run LaserTag from the icon on your desktop, right click the icon and then select 'Properties'. The displayed window will show the path to the folder containing the LaserTag that will be running when you click the icon. This path and the path displayed during the install must be the same. Rerun the Install for the current update and make sure the path displayed in the install is the same as shown for your desktop icon.

    Q3. LaserTag is printing Tray Tags in a Sack Tag format or vice versa. What should I do?

    LaserTag will automatically switch to the correct format when you switch from printing Tray to Sack tags or vice versa. If this does not happen, go to the Main Menu, select 'LaserTag' and then 'Select Printer and Tag Specs'. Make sure the correct row of the Table is highlighted and click 'Select'. This should solve the problem.

    Q4. When entering tag data, LaserTag tells me that the destination Zip Code I have entered cannot be found in the lookup Table. What should I do?

    The Zip Code you have entered may not be valid for the type of mailing involved. If the Zip Code is valid, the problem may be due to a 'timing gap' between the USPS introduction of the Zip Code and its availability in the current Label Tables. The problem should be corrected with the next quarter's update. This may not be the case, however, if the lookup Table is either 'Scheme5' or 'Pmzip'. Check the data display section of the data entry form to see if either of these Tables is involved. If either is, please email me the Zip Code, City and State involved for the relevant Table. I will manually update the Table and return it to you as an email attachment. The modified Table will be included in the next quarterly update.

    Q5. When I click 'Enter/Print Tags' at the Main Menu, the three tiered data screen is messed up; the three tiers appear to be over lapping. What can I do?

    On most systems, LaserTag will automatically adjust for different screen resolutions. If the three data tiers are not distinctly displayed you may have to change your screen resolution setting. To do this, go to your Control Panel and select the 'Appearance' option for your monitor/screen. Change the setting to 800 x 600 pixels. If this setting is undesirable for other software that you run, you may have to reset the resolution each time before and after using LaserTag.

    Home | Products | Support | Updates | About Us | News | Email